Network refund policy
Every merchant in the FVAMPay network agrees to this policy as a condition of membership. It is a promise to you, enforced by us.
Last updated October 2026
What merchants commit to
- 14-day no-quibble refunds on digital subscriptions. If you ask within 14 days of a first payment, the merchant refunds it in full.
- Pro-rata refunds on cancellation. Cancel part-way through a billing period and the unused portion comes back to you.
- Refunds paid within 2 working days, directly back into your wallet. A refund shows in your activity linked to the original payment.
- Clear pricing and one-tap cancellation. The merchant honours any monthly cap you approved. A price rise above the cap needs your approval again.
If a merchant does not honour it
Raise a dispute from the receipt in your app. We contact the merchant, who has 5 working days to respond. If the policy is not honoured in that time we step in and mediate. Merchants who do not honour the policy are removed from the network, which stops every subscription they hold with any customer.
FVAMPay Protection
If a merchant disappears, charges you twice, or never delivers what you paid for, and the merchant is unresponsive or has been removed from the network, you can claim up to £100 per payment from our own funds. Claims are reviewed within 5 working days against the payment record. Protection is a discretionary scheme operated by Wayfinity Ltd. It is not insurance and not a deposit guarantee, and it has per-customer and per-merchant limits.
What this policy is not
Payments settle on a public ledger and cannot be reversed by FVAMPay. There are no chargebacks. Refunds are sent by the merchant from their own wallet; Protection claims are paid by us from ours. Neither involves us holding your money at any point.